Privacy, refund and shipping policies

We collect information you provide when you sign up or book a session, such as your name, email address, phone number, and your child's age or grade level, so we can match them with the right course and instructor. If you make a payment, our payment provider processes your card details directly — we never store full card numbers on our servers.

We use your information to schedule and deliver sessions, communicate with you about bookings and course updates, send WhatsApp or email reminders, and improve the quality of our curriculum. We do not sell your personal information to third parties.

We only share information with trusted service providers who help us run Bitopia, such as our payment processor and scheduling tools, and only to the extent needed to provide our services. We may disclose information if required by law.

Bitopia's courses are designed for children, and all registrations must be made by a parent or legal guardian. We only collect the minimum information needed to deliver the course — such as a child's first name and age — and we do not knowingly collect information directly from children without parental involvement.

We take reasonable technical and organizational measures to protect your data against unauthorized access, loss, or misuse. Access to student and parent information is limited to staff who need it to deliver our services.

Our website may use cookies and similar technologies to remember your language preference and understand how visitors use our site, so we can improve it. You can disable cookies in your browser settings, though some features may not work as intended.

You can ask us to access, correct, or delete the personal information we hold about you or your child at any time. To make a request, contact us using the details below and we'll respond as soon as possible.

We may update this privacy policy from time to time to reflect changes in our practices or for legal reasons. The 'last updated' date at the top of this page tells you when it was last revised.

If you have any questions about this privacy policy or how we handle your information, reach out to us on WhatsApp or email and our team will be happy to help.